Policies & FAQs
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We love dogs but non-service dogs are not allowed inside or on our roofgarden. If you'd like to bring you non service animal, please email us immediately. We have 4 tables located on our sidewalk usually reserved for walk-in guests which can accommodate your furry friend, only one of these tables can seat 4-6 guests. We must know of dogs prior to 24 hours if you have a reservation with us.
With the exception of parties more than 6 guests we can accommodate indoor or outdoor seating preferences. Once booked let us know in advance, email us or add the request to your Resy "special requests".
Why an equity fee in lieu of gratuity?
This is incredibly important to us and can be explained here!
Read about why we're so excited for QR ordering.
Last minute cancellations and no shows are plaguing our industry. We consider a reservation an bilateral agreement and we ask that your reservation is honored. Guests who cancel inside 24 hours will be charged a fee of 25.00 per guest. All no shows will be charged, no exceptions. If you'd like to know more about how last minute cancellations and no shows impact restaurants feel free to reach out for a more detailed explanation.
We are one of the few restaurants in SF who seat incomplete parties. We'd love to continue doing so but we need your help. Please, if members of your party arrive late ask your server when the next reservation is booked for your table so you may be respectful.
Please allow ample time for parking. If you are more than 15 minutes late, we will place you on a waitlist for the next available table. We can not hold tables past 15 minutes.
With the exception of private roofgarden events, parties larger than 12 are not accepted at this time. We have one table which can accomodate up to 12 guests, this table is located indoors and bookable via our reservations.
Is Liholiho moving back to Sutter Street?
Yes, eventually we'd love to move back to our original home. That said we have a long road of recovery ahead of us. We are still staffing up and taking things slow, this allows us to offer the very best service to you!