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Edit Party Size or Time

You may edit your party size/time via Resy if you are not within our 24-hour cancel/edit policy. Please do not book a time or a party size that does not work for you. We cannot adjust 5 pm to a later time or 8:45 pm to an earlier time. It's important all guests arrive on time for their chosen reservation time. Our seating times are chosen with the pacing of our kitchen and dining room in mind. If you have a guest in your party who suddenly can not attend, email us immediately. Different size reservations have different seating times and we may need to change your reserved time to accommodate your new party size.

Cancel Policy

Last minute cancellations and no shows are plaguing our industry. We consider a reservation a bilateral agreement and we ask that your reservation is honored. Guests who cancel inside 24 hours will be charged a fee of 25.00 per guest (48 hours for Ohana). All no shows will be charged, no exceptions. If you'd like to know more about how last minute cancellations and no shows impact restaurants, reach out for a more detailed explanation.

Incomplete Parties

We are one of the few restaurants in SF who seat incomplete parties. We'd love to continue doing so but we need your help. Please, if members of your party arrive late ask your server when the next reservation is booked for your table so you may be respectful to the guests dining after you.

Late Policy

Please allow ample time for parking. If you are more than 15 minutes late, we will place you on a waitlist for the next available table. We can not hold tables past 15 minutes.

Large Parties

We seat up to 7 guests in our dining room
8-14 guests at our Ohana Table
10-20 guests in our private Gen-Gen Room

My reservation is at 8:45, but you close at 9?

Our last seating is at 9 pm; we do not close at 9 pm. We assure that all guests have their order in and are well nourished prior to our kitchen starting to break down. We always give fair warning.

Hiring Process

We have changed everything about how we hire. We look at a series of questions instead of a resume. We are more interested in what you can do, how you want to move forward, and your strengths. We are not interested in your past; we want to learn about you and meet you now. This series of questions also allows our human growth team to scrub for any biased information before setting up a phone interview. After the interview, if both parties feel it's a match, we move forward with an in-person paid trial (in the restaurant world called a stage). After the stage, we evaluate with our team, and we ask the candidate if they feel we are a good fit? You can apply or see our process here!

Wine Corkage/Dessert Fee

You have so much power as a consumer. A direct way to support family-owned restaurants is by purchasing wine and desserts in-house. We are proud of the programs we develop and we prefer outside food and drink not be brought in. If you feel strongly about bringing your own items our corkage is 30.00 per bottle, limit two bottles. Our dessert fee is 10.00 per dessert. 

Dogs

We love dogs but non-service dogs are not allowed inside, and we do not have outdoor seating.

Indoor/Outdoor Seating

We only have indoor seating at this time.