FAQs & Policies

Don't see your question? Contact us, maybe we'll add it!

Dogs

We love dogs but non-service dogs are not allowed inside and we do not have outdoor seating.

Indoor/Outdoor Seating

We only have indoor seating at this time.

Equity Fee In Lieu of Gratuity?

This is incredibly important to us. In short, we believe the public should not decide which staff member earns more. For far too long there have been inequities and imbalance in restaurant pay scales. We are looking to disrupt this archaic system. We instead structure pay equitably, so all staff benefits and not just some. More about our values explained here! 

Why QR?

Read about why we're so excited for QR ordering.

Hiring Process

We have changed everything about how we hire. We look at a series of questions instead of a resume. We are more interested in what you can do, how you want to move forward, and your strengths. We are not interested in knowing your past because we want to learn about you and meet you at the moment. This series of questions also allows our human growth team to scrub all biased info before setting up a phone interview. After the interview, if both parties feel it's a match, we move forward with an in-person paid trial (in the restaurant world called a stage). After the stage, we evaluate with our team, and we ask the candidate if they feel we are a good fit? You can apply or see our process here!

Cancel Policy

Last minute cancellations and no shows are plaguing our industry. We consider a reservation a bilateral agreement and we ask that your reservation is honored. Guests who cancel inside 24 hours will be charged a fee of 25.00 per guest. All no shows will be charged, no exceptions. If you'd like to know more about how last minute cancellations and no shows impact restaurants, reach out for a more detailed explanation.

Incomplete Parties

We are one of the few restaurants in SF who seat incomplete parties. We'd love to continue doing so but we need your help. Please, if members of your party arrive late ask your server when the next reservation is booked for your table so you may be respectful to the guests dining after you.

Late Policy

Please allow ample time for parking. If you are more than 15 minutes late, we will place you on a waitlist for the next available table. We can not hold tables past 15 minutes.

Large Parties

We have one table which can accommodate up to 12 guests, this table is located indoors and bookable via our reservations.

Is Liholiho moving back to Sutter Street?

Yes, in the spring of 2022! - Good Good Culture Club will open on January 11th. Liholiho will reopen this spring on Sutter. Read our statement in The Chronicle.